Charles Nguyen

Add-on Services

Bookable add-on services

Clearly scoped packages with a defined outcome — bookable individually or alongside a running project. All pricing is individual, based on project scope.

Individual quote · Priced by project scope · Request an intro call

On-site Location Check

I assess a specific site in person: location, footfall, surroundings, space, visibility and suitability for hospitality.

Suitable for
Founders and operators before a site decision
Outcome
A clear recommendation with opportunities, risks and suitability assessment
Duration
1 day on site + written evaluation

Mystery Guest Analysis

I visit your restaurant unannounced as a guest and evaluate service, quality, speed, cleanliness and overall impression.

Suitable for
Operators who want an honest view through guests' eyes
Outcome
Detailed report with concrete improvement points
Duration
1 visit + debrief session

Kitchen Workflow Audit

Analysis of your kitchen during service: routes, stations, mise en place, peak-time bottlenecks.

Suitable for
Kitchens with long waits or peak-time stress
Outcome
Action plan for faster, calmer operations
Duration
1–2 days on site

Menu Analysis

Your menu under scrutiny: structure, pricing, bestsellers, slow movers, food cost and kitchen fit.

Suitable for
Restaurants with an oversized menu or weak margins
Outcome
Concrete recommendations for a more profitable menu
Duration
Analysis + workshop session

Costing Review

Review of your costing: food cost, contribution margins, price structure and hidden cost drivers.

Suitable for
Restaurants with good revenue but weak results
Outcome
Margin transparency and concrete levers
Duration
Depending on data, usually 1–2 weeks

Website Audit

Your website from a guest and technical perspective: findability, mobile use, speed, content, conversion.

Suitable for
Restaurants whose website doesn't bring guests
Outcome
Prioritised action list with quick wins
Duration
About 1 week

SEO Audit

Analysis of your local visibility: Google profile, rankings, reviews, technical SEO and content.

Suitable for
Restaurants that can't be found on Google
Outcome
SEO roadmap with prioritised measures
Duration
About 1 week

Digitalisation Audit

Inventory of all digital tools: POS, reservations, rota, communication, inventory management.

Suitable for
Restaurants running on paper or isolated tools
Outcome
Digital strategy with concrete system recommendations
Duration
1 day on site + evaluation

WhatsApp Business Setup

Complete setup: profile, catalogue, quick replies, templates and clear workflows for your team.

Suitable for
Restaurants handling enquiries and orders via WhatsApp
Outcome
Production-ready WhatsApp Business with team briefing
Duration
1–2 days

Online Shop Setup

Your own pickup ordering shop: dishes, variants, pickup slots, payment, order administration.

Suitable for
Restaurants that want independence from delivery platforms
Outcome
Your own ordering shop, live and anchored in the team
Duration
By scope, usually 2–6 weeks

Voucher Shop Setup

Digital voucher sales with QR codes, automatic delivery, redemption and clean administration.

Suitable for
Restaurants with voucher business and paper chaos
Outcome
Running voucher shop incl. staff access
Duration
1–3 weeks

POS Consulting

Neutral advice on choosing or switching your POS system — matched to concept, team and budget.

Suitable for
Founders and operators before a POS decision
Outcome
Well-founded system recommendation incl. requirements list
Duration
1–2 sessions

Supplier Check

Review of your supplier structure: terms, range, delivery reliability and alternatives.

Suitable for
Restaurants that haven't compared or negotiated in a while
Outcome
Overview with savings potential and negotiation basis
Duration
1–2 weeks

Purchasing Optimisation

Systematically improving ordering processes, minimum stock, range width and price negotiations.

Suitable for
Restaurants with high food cost or shrinkage
Outcome
Measurably lower purchasing costs and clear processes
Duration
4–8 week programme

Team Workshop

Hands-on workshop for your team: service, sales, communication or workflows — tailored to your operation.

Suitable for
Teams before the season, after change or with quality swings
Outcome
A trained team with shared standards
Duration
½–1 day

Leadership Coaching

One-on-one coaching for owners and shift leads: leadership, delegation, conflict, daily structure.

Suitable for
Owners and leads stuck in day-to-day operations
Outcome
Clear leadership routines and a calmer operation
Duration
Ongoing, monthly sessions

Opening Support

Structured support in the final weeks before opening: checklists, dry runs, team, technology.

Suitable for
Founders shortly before launch
Outcome
A controlled opening instead of week-one chaos
Duration
2–6 weeks before opening

Opening Day On-site

I'm in your restaurant on opening day (and following days if wanted), stabilising operations live.

Suitable for
Teams that want backup on their most important day
Outcome
A calm launch and immediate corrections on site
Duration
1–3 days

Live Operations Analysis

I work alongside your team during service and analyse workflows, bottlenecks and team dynamics where they happen.

Suitable for
Restaurants with diffuse problems and no clear cause
Outcome
An honest diagnosis with a prioritised action plan
Duration
2–5 days on site

30/60/90-Day Optimisation Programme

Structured programme: analysis, measures, implementation and follow-up over 30, 60 or 90 days.

Suitable for
Restaurants serious about implementing change
Outcome
Measurable improvements with a documented trajectory
Duration
30, 60 or 90 days

Sale & Exit Support

An honest assessment of whether a location should continue, change or be sold — and if sold: an orderly roadmap that maximises proceeds instead of destroying value. I sold two high-revenue businesses at a profit myself in 2026.

Suitable for
Operators considering a sale, exit or handover
Outcome
A clear decision and an orderly, ideally profitable exit — economically, communicatively and personally
Duration
By situation, usually 2–8 weeks

After-Care Programme

Support once the big step is done: after an opening, a transition or a sale. Monthly check-ins, KPI reviews, process fine-tuning and sparring at eye level.

Suitable for
Restaurants after opening or upheaval — and entrepreneurs after a sale
Outcome
Securing what has been achieved and preparing the next step properly
Duration
3–12 months, monthly sessions
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